![]() ![]() ![]() “This is time I now get to spend on the floor to help improve our production time.”īarry was impressed during the presentation with edu’s ability to clarify what his exact needs were and then demonstrate how PSP would be capable of meeting those needs. He knew he needed a print management system that could provide the reporting capabilities he needed so he could eliminate this time consuming and tedious effort. This was time consuming, and lacked the tracking and reporting capabilities needed to effectively manage the workflow.Īfter completing the billing process, Barry had to go back through the stack of papers to review the specs of each job and figure out how long it took them to complete each job. He would then email the completed spreadsheet back to the Budget Office so they could complete the charge back process. At the end of each month, he had to enter job details into Quicken and then transfer that information into an Excel spreadsheet provided by the Budget Office. Prior to implementing PSP, Barry also had to deal with a manual billing procedure that could take anywhere from 4 to 5 days to complete. They had to manually calculate job costs and, on occasions when estimates were requested, place phone calls to the customer to provide job costs. Once received, the print shop staff had to print out the request form so it could travel along with the job through production. Customers either emailed the completed request form to the shop or sent it through campus mail. It did not have any job tracking or automated billing functionality. When we asked Barry if he would be willing to do a quick interview for an article in edu News, he quickly responded with “Sure! I’ll promote this product all day long!”īarry shared that prior to implementing PSP, his customers filled out an online print request form that was a flat submission form. Walk-ins now use the computer kiosk set up in the shop to submit print requests through Print Shop Pro ® Webdesk. Since implementing the hosted Print Shop Pro ® (PSP) solution late last year, the university has been able to achieve 100% online order submission. ![]() The print shop has a staff of 3 full-time employees, and produces between 400 to 700 print jobs monthly. The university’s in-plant print operation serves approximately 700 on-site faculty and staff members, plus another SUNY campus, for which they complete the jobs and arrange delivery via a local courier. It is nestled in the hills of Central New York with approximately 5,900 students.īarry Haney has been the Print Shop Supervisor at SUNY-Oneonta for about 5 years. SUNY Oneonta is a four-year liberal arts college that was founded in 1889. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |